Last updated: 1 May 2026
This Privacy Policy describes how Syncworx Ltd ("Syncworx", "we", "us", or "our") collects, uses, and protects personal information when you visit syncworx.ie or contact us about our services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the Data Protection Acts 1988–2018, and all applicable Irish and EU data protection law.
1. Who We Are
Syncworx Ltd is a web and app development agency based in Dublin, Ireland. We are the Data Controller for personal data collected through this website.
2. What Personal Data We Collect
We may collect the following categories of personal data:
2.1 Information you provide directly
- Contact form submissions: name, email address, phone number (optional), and the message or project details you provide.
- Email correspondence: any information you include when you email us.
- Enquiry or quote requests: details about your project, business, and budget preferences.
2.2 Information collected automatically
- Usage data: pages visited, time on site, referral source, browser type, and device information collected via Google Analytics.
- IP address: collected automatically by our hosting provider and analytics tools.
- Cookies: see Section 7 below for full details.
3. Why We Collect Your Data (Legal Bases)
We only process your personal data where we have a valid legal basis under GDPR Article 6:
- Contractual necessity (Art. 6(1)(b)): to respond to your enquiry, provide quotes, and deliver services you have requested.
- Legitimate interests (Art. 6(1)(f)): to analyse website traffic, improve our services, prevent fraud, and communicate with prospective clients.
- Consent (Art. 6(1)(a)): where you have explicitly opted in, for example to receive marketing communications.
- Legal obligation (Art. 6(1)(c)): where required by Irish or EU law.
4. How We Use Your Data
We use the personal data we collect to:
- Respond to your enquiries and provide the services you request
- Prepare proposals, quotes, and project documentation
- Communicate about ongoing projects and support
- Send relevant updates or service information (where you have consented)
- Analyse website performance and improve user experience
- Meet our legal and regulatory obligations
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Who We Share Your Data With
We may share your data with trusted third parties only where necessary:
- Formspree: our contact form provider, which processes form submissions on our behalf. Data is processed in accordance with Formspree's privacy policy.
- Google Analytics / Google Ads: anonymised usage statistics to understand website traffic. You can opt out via Google's opt-out tool.
- Hosting providers: our website host may process technical data such as IP addresses as part of normal server operations.
- Legal authorities: if required by law, court order, or regulatory authority.
All third-party processors are required to handle your data securely and in accordance with GDPR.
6. How Long We Keep Your Data
- Contact form / enquiry data: retained for up to 2 years from the date of last contact, unless a project proceeds (in which case it is retained for the duration of the project plus 6 years for legal/accounting purposes).
- Analytics data: retained by Google Analytics for up to 26 months by default.
- Legal records: accounting and contractual records are retained for 6 years in line with Irish company law.
7. Cookies
We use the following types of cookies on syncworx.ie:
- Essential cookies: required for the website to function correctly (e.g. session management). These cannot be disabled.
- Analytics cookies: Google Analytics cookies (_ga, _gid, _gat) help us understand how visitors use our site. These are only placed with your consent.
- Advertising cookies: Google Ads cookies may be used to measure the effectiveness of our advertising campaigns.
You can manage or withdraw cookie consent at any time through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect website functionality.
8. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"): request deletion of your data where there is no legal basis to retain it.
- Right to restrict processing: request that we limit how we use your data.
- Right to data portability: receive your data in a structured, machine-readable format.
- Right to object: object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please email us at info@syncworx.ie. We will respond within 30 days in line with GDPR requirements.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include HTTPS encryption, secure access controls, and regular security reviews. While we take every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure.
10. International Data Transfers
Some of our third-party service providers (such as Google) may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses (SCCs) or adequacy decisions, in compliance with GDPR Chapter V.
11. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.
13. How to Make a Complaint
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority:
- Website: www.dataprotection.ie
- Phone: +353 (0)57 8684800
- Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28
We would, however, appreciate the opportunity to address your concerns before you contact the DPC.